Showing 49 - 60 of 101 Posts
Call CenterContact Center
Improving Performance at Your Call Center One Metric at a Time
If you’ve seen the multitude of promises from tech companies offering artificial intelligence solutions, bots, and big data that will answer all your call center needs, you’re probably left as confused as everyone else. If your goal is to improve outcomes, how can you cut through all the noise and arrive at a suitable solution
Cloud
Increasing Cloud Services Knowledge Leads to Surprising Usage Trends
A recent report by CompTIA shows some surprising trends in the cloud services space as the industry progresses beyond the initial phase of deployment toward architectural transformation. While most businesses are using cloud services -- 90%, according to CompTIA -- the pace of progress appears to be slowing and, in some cases, taking a step
Cyber SecuritySecurityAI
Intelligent Cyber Security: Tools Changing the Landscape
After years of what has seemed to be mostly empty promises about how artificial intelligence (AI) in cyber security solutions would make cyber threats a thing of the past, it’s only natural for IT teams to be skeptical about the “latest and greatest” technologies. But intelligent cyber security technologies that can reduce risk are out
Keeping Current With Digital Transformation
Digital transformation is an ongoing set of objectives for most enterprises, but there is a constantly changing scope of what the term means. CIOs recognize that there’s never going to be a point at which digital transformation has been achieved; as new technology rolls out, the finish line keeps moving. Twenty years ago, going digital
Learn About the New Channels of Cyber Attacks
There’s a war going on every minute of every day in cyberspace. Cyber attacks are now the norm, and as organizations try everything they can to stay a step ahead of the cyber criminals, you’ve got to consider all the new channels that these sophisticated attacks are being used to infiltrate. These new avenues include
Look for These Important Features in an IT Visibility Solution
When it comes to IT security, visibility is crucial for staving off cyber attacks, understanding how employees interact with data, and detecting misbehavior surrounding sensitive information. But what, exactly, is visibility, and how does a business get it? Visibility means being able to see what's going on with systems and sensitive data on a deep
Lost in the Cloud? 3 Key Differentiators for Hosted PBX
You already know that there are literally hundreds of cloud solutions providers… The large CLECS, the giants, and many smaller no-names are already killing it out there. Why? Because it makes a lot of good sense. Pretty much any provider that is looking to stay in business in the next 5 years has already launched
Making the Case for Improved Cloud Security
If you want it, you can probably get it in the cloud. From email platforms to big data analytics to disaster recovery solutions — it can all be found in the cloud, and more and more businesses are going in that direction. However, cloud security has to be at the forefront of everyone’s mind as
Managing Concerns About Upgrades to VoIP With SD-WAN
Overall, companies have been slow to transition from plain old telephone service (POTS) to Voice over Internet Protocol (VoIP), despite the clear advantages provided with VoIP. From integration with other technology to cost savings and better quality of service, VoIP is a much better voice option. For many organizations, the key to getting over VoIP
Moving Forward to Digital Transformation with SaaS
In enterprises that have stalled on their overall digital transformation strategy, there is often still innovation occurring within business units that delivers a better customer experience and new levels of agility. Many business managers find key elements of digital transformation with software as a service (SaaS), oftentimes bypassing the involvement of IT in procuring and
What You Need to Know About SIP Trunking
SIP trunking offers cost savings over traditional private branch exchange (PBX) phone systems. SIP trunking allows you to send rich media messages, with calls, screen shares, and video chats all combined for transfer over a single Internet line, versus the multiple physical lines required for PBX systems. The benefits SIP provides for collaborative work are
New Uses for Unified Communications as a Service (UCaaS)
For many enterprises, the switch to unified communications as a service (UCaaS) came when it was time to sign a new communications provider contract or when a shift to cloud solutions kicked off a push to move everything possible to the cloud. UCaaS is one of the most impactful cloud offerings, with benefits including factors