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Today’s consumers want personalized customer care, but they don’t want to talk to a live person; they want quick and efficient interactions, but they want to feel valued and not rushed; they want to know their business matters, but only want to be contacted with timely and relevant information. While not every detail here applies
It’s time for a communications upgrade, and you’re considering replacing your legacy copper-wire phone lines with Voice over Internet Protocol (VoIP). While you may have heard that the simplicity of VoIP allows you to plug your phone into the Ethernet jack, there are steps you need to take to prepare your network for the increased
Regardless of what type of business you’re running, a disaster will impact it. The severity of that impact will be determined by your approach to a disaster recovery strategy. Those who have drawn out their plan, tested it, and continue to revise it are positioned to be the least affected by disaster. What’s your company’s
How ready is your business for a cyberattack? Is yours among the 40 percent of organizations that are totally unprepared? The State of Incident Response 2017 report from Demisto, Inc., a security automation and orchestration company, found that businesses are struggling to keep up with the issue of cyberattacks, due in part to a lack of resources.
Cyberattacks are a daily concern for most businesses, but that doesn’t mean it’s too late to do something to protect your company. The frequency at which they occur might have you ready to just accept that it’s going to happen at some point, but staying vigilant and shoring up vulnerable areas can keep your data
With technology rapidly changing, businesses are often hard-pressed to change the tech they use without causing a break in business continuity. Fortunately, CIOs that keep themselves up to date on the latest trends and shifts can apply that knowledge to predict the timing of a new technology shift, as well as help their organizations identify
Organizations are using big data to understand and predict consumer behaviors. Because of big data, they also know which sales activities are most likely to grow a portfolio, and which strategies fall flat. Big data can be used to nurture a lead through a particular path on a website until the visitor converts to become
In many cloud migration plans, it’s the C-suite driving digital migration. Executives hear about the potential savings cloud subscriptions can offer, including the ability to categorize spending as operating expenses versus capital expenses. They also know that the fast pace of cloud software updates results in a competitive edge, particularly when it comes to the
In the early days of cloud migration, enterprises rarely intended to set up a hybrid cloud solution. Rather, they experimented with cloud solutions, and as they stumbled their way through a cloud implementation strategy, they found that a hybrid cloud environment struck the right balance between innovation, security and cost savings. Today, enterprises are more
Cloud deployments are increasing across all industries, but you may be reluctant to broach the subject of moving to the cloud when it comes to your database. You may be in a highly regulated industry, such as healthcare or finance, or you may be using another on-site system that may not integrate well with a
Once you’ve decided to transition a particular system or an area of infrastructure to the cloud, there are certain steps you should take to ensure that you don’t create unnecessary challenges for the process. While there are bound to be a few obstacles, these steps remove them wherever planning ahead can make a difference. Step
Information technology has brought about a sea change in how companies do business, and the role of the Chief Information Officer (CIO) has evolved as a result. Today's CIOs need to operate effectively in an environment where technical skills may only be as important as the soft skills which supplement them, and where those technical