Lost in the Cloud? 3 Key Differentiators for Hosted PBX

You already know that there are literally hundreds of cloud solutions providers…

The large CLECS, the giants, and many smaller no-names are already killing it out there. Why? Because it makes a lot of good sense.

Pretty much any provider that is looking to stay in business in the next 5 years has already launched their Hosted PBX solution.

There are some key features that separate the boys from the men though. On the surface they all sound wonderful… sparkly, new and fresh, yet the reality is that some are still trying to catch up… and even with a bunch of glitter, their technology lags behind.

Our short list of features and functions that will help you differentiate when looking at Hosted PBX:

Contact Center (or Call Center)– Not every provider has a call center solution with their hosted product. And for those that do, you will need to focus on how robust the application really is. Ask about the following: Customizable and scheduled reporting, Whisper and call monitoring features for supervisors, and Call recording.

System Admin Portal– Most every provider will have a portal for making changes, but take a good, hard look at the details. If it’s easier for you to make changes yourself, consider these for review: Setting up new users and extensions, Resetting voicemail passwords, Changes to auto attendant.

Mobility Apps– Everyone seems to have an app for that. But you will need to dig in to the technology and ask about the following: Can I make and take calls from the cell phone app? Does the chat and presence actively run on the app?