New Uses for Unified Communications as a Service (UCaaS)

For many enterprises, the switch to unified communications as a service (UCaaS) came when it was time to sign a new communications provider contract or when a shift to cloud solutions kicked off a push to move everything possible to the cloud. UCaaS is one of the most impactful cloud offerings, with benefits including factors like improved productivity, faster decision-making, and the ability to work from anywhere.

As UCaaS expands, the options for utilizing it are also growing. More remote and mobile employees mean more use of UCaaS, and the lines for more in-house employees are becoming blurred due to the work-anywhere nature of UCaaS solutions. Take a look at three ways that UCaaS is being used in 2020:

New Features Make UCaaS an Attractive Choice. Enterprises are finding that they can easily implement cost-saving, bring your own device (BYOD) programs that allow employees to utilize their preferred device for work purposes. Many apps are easily integrated with UCaaS and give employees the ability to switch seamlessly between different tools on a device.

Employees also face fewer hurdles to remote or mobile work with UCaaS offering tools that ensure the same quality of work, regardless of the location. A few of the features currently making UCaaS increasingly attractive are:

• Conference calls are allowing participants to duck away for a side conversation without interrupting the flow of the meeting.

• Moderators of a conference call have more tools that allow them to control background noise, and they can conduct immediate surveys from participants to determine effectiveness of calls.

• UCaaS solutions have varied formats, such as SMS, email, video conferencing, chat, and shared workspaces that all allow for better and more seamless communication.

Learning of Users’ Communication Habits. Your UCaaS solution can use artificial intelligence to learn users’ patterns of behavior. For instance, if a user regularly sets a “do not disturb” setting for 10 to 11 a.m. each day, an office assistant can learn not to schedule appointments or calls during that time.

Better Analytics for Managers. UCaaS solutions have improved reporting and analytics, allowing managers to see what features and apps are most used by their teams. If they notice that people prefer a certain app because it integrates so well with the UCaaS solution, they may determine it’s a good idea to upgrade to the paid version of that app in order to get the most benefit from it. Likewise, they may find that they’re paying for features that aren’t being utilized like they had imagined. As more enterprises discover the benefits of unified communications, and, specifically, how UCaaS adds to the benefits of cloud technology, users are becoming more creative in how they integrate the tools with other apps. If you think your enterprise could benefit from UCaaS, contact us at AMD Technology.