Loading...
It’s difficult to separate most of what enterprises are doing today from the impact of big data. From a personalized customer experience that makes suggestions based on customer behaviors to the flow of data streaming from the Internet of Things (IoT) and real-time data access for better decision making, big data has become foundational to
Even as cloud solutions become more and more a part of daily business for most enterprises, a few common cloud myths continue to hang on. They can set the stage for unreasonable expectations in a shift to the cloud, or they can cause enough fear to keep organizations from taking that critical step to migration.
Software-defined wide area networking (SD-WAN) allows enterprises to virtualize the network, giving them access to a variety of transport services, including broadband internet, Long Term Evolution (LTE), and multi-protocol label switching (MPLS). The technology is particularly useful for managing the complexity that comes with cloud solutions used across geographically dispersed branch offices, allowing for better
Endpoint security has always been a challenge for the enterprise. Managing the distribution of content out to a variety of types of devices has only been complicated by the proliferation of mobile devices, which require a different approach to endpoint security, and the increase in both frequency and type of cyberattacks. As with most other
The push for digital transformation leaves many companies at a crossroads. The disruption to daily business processes can be challenging when moving to the cloud, but if businesses fail to embrace cloud migration, they may also face failure. Research from IDC’s Customer Insights & Analysis Group shows that for companies that initiate digital transformation, there
The Cisco Global Cloud Index report reveals a major shift to cloud solutions. With 98 percent of all workloads expected to move to cloud-based solutions by the year 2020, the reality is that in the meantime, most organizations will have a hybrid IT solution in their work environment. IT Life in 2020 The report
Every business should aim for IT resilience as a long-term technology goal. IT resilience reflects a network or system's ability to overcome the wear and tear of everyday operations, human error, and external disruptions. A big part of achieving overall business success is keeping technical disasters such as cyber crime to a minimum. Here are further details
If agility is a word your organization is focusing on more and more these days, it’s probably in relation to the digital transformation that has taken hold in practically every industry. It is not an easy goal to attain, as many businesses are struggling to execute effective transformations that result in being more agile.Common Themes
A cloud-based contact center solves one of the greatest challenges for customer service: handling varying business requirements and seasonal spikes that require a high availability of service agents. Ordinarily, an enterprise must equip the department according to highest demand, leaving resources sitting unused during lower-volume periods. The ability to easily scale with demand is one
Can the IT service desk be partially replaced by artificial intelligence (AI) technology? This could become a reality with the advancement of chatbots and digitization. According to a survey by ITSM.tools, 82 percent of IT professionals said IT will become more difficult over the next three years for some or all IT roles. Specifically, those working as
Digital transformation has had a massive impact on IT, most notably in the influx of mobile devices and cloud resources. Network security has also been impacted, as more mobile devices means more points of entry for cyber criminals. More than $20 billion is being spent on the issue, worldwide, to protect data and keep businesses
If you’ve seen the multitude of promises from tech companies offering artificial intelligence solutions, bots, and big data that will answer all your call center needs, you’re probably left as confused as everyone else. If your goal is to improve outcomes, how can you cut through all the noise and arrive at a suitable solution