Showing 25 - 36 of 101 Posts
VoIPPhoneNetwork
Diagnosing and Resolving Jitter on Your VoIP Lines
You may not know exactly what jitter is, but there’s little doubt you’ve experienced it. While on a call, the other person’s sentences seem to be coming over in a jumble, sometimes with full words or parts of a sentence missing. Jitter is a common problem with Voice over Internet Protocol (VoIP), but it can
Digital Transformation
Digital Transformation Requires a Focus on the Digital Consumer
If you’re looking for a model around which to shape your digital transformation, there are many choices to use as a guide. The best way to begin, however, is by looking at which customer service changes you can make. Some may suggest you begin with the end goal in mind. That’s generally a good strategy
Disaster RecoveryBackup & Disaster Recovery
Disaster Recovery: Don't Forget the Small Things
Downtime is something all businesses strive to limit as costs inflicted upon businesses during downtime are significant. Disaster recovery strategies could ease that burden. Even when an outage is limited to a single service, all users can be negatively impacted. What should a disaster recovery strategy look like if it’s going to be effective? The
Disaster RecoveryBackup & Disaster Recovery
Disaster Recovery: Why It's Important and How to Implement It
The increase in cloud adoption has given small and medium businesses (SMBs) a chance to compete with bigger names like never before. This means that SMBs should be looking at disaster recovery just as their larger competitors do. Unplanned downtime or a network outage can mean big losses, and Disaster Recovery as a Service (DRaaS)
SD-WANWANNetwork
Why a DIY Approach Rarely Succeeds With SD-WAN
Network needs are becoming more complex in enterprises. No longer simply managing the connections with desktops and laptops, the need to support mobile employees, cloud technology, and the Internet of Things (IoT), networks are becoming exponentially more complicated. It’s no wonder many enterprises are turning to software-defined wide area networking (SD-WAN) to address these challenges
Disaster RecoveryCloudNetwork
Disaster Recovery: Planning for Cloud Network Outages
The cloud is a powerful and cost-efficient solution for application and database services, but businesses using it should be aware that it doesn't always have disaster recovery strategies in place. Losing connection to the network can be a major problem, but fortunately, there are a number of steps a business can take to reduce the
IT
Enterprise IT: Getting Connected to Better Solutions
It doesn’t happen often, but there are times when consumer interactivity with innovation can highly influence corporate action. Such is the case with enterprise IT. It’s really about expectations, which lead to a multi-step process that leads organizations to re-evaluate their IT. If you’re looking to evolve, you might consider some of the following advice:
Big DataData PrivacyData
The Ethical Responsibilities Around Big Data
Based on the headlines frequently appearing the last few years, you know the risk around the mishandling of personal information. When big names like Target and Facebook are in the spotlight for not protecting consumer information, there’s a clear warning to businesses that big data comes with big responsibility. What if the big data in
IVRPhoneContact Center
Five Benefits of IVR Not Limited to Large Enterprises
It’s easy to underestimate the amount of power a host or hostess has when seating customers at a restaurant. They know which servers are good and which are surly. They know which seats are drafty or prone to being ignored. They set the tone for your first impression of the service. In the world of
Ever get that disturbing feeling'
…That you are paying waaay too much for your carrier services? Each year bandwidth gets cheaper and cheaper. A three year term is the most common contract length for telecom and carrier services. And once that term is up, you know that the same service now sells for less money. Companies are making long term
SD-WANWANNetwork
Five Considerations for Evaluating SD-WAN Providers
Software-defined wide area networking (SD-WAN) offers a range of benefits that are shortlisting this technology for most enterprises investing in cloud solutions. Its ability to optimize networking, reduce costs and increase agility is attractive to enterprise IT, but all SD-WAN providers are not created equal. The popularity of SD-WAN means there’s a rush among providers
SD-WANWANNetwork
Five Steps for SD-WAN Selection
When it’s time for a major infrastructure upgrade such as transitioning to a virtualized network solution like software-defined wide area networking (SD-WAN), the process can be daunting. There are many options on the market, and you want to be sure to get one that matches both your technical requirements and your style of doing business