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Browse all articles in the SaaS category
Over the past few years, any enterprise considering an investment in contact center technology has examined the features and benefits of Contact Center as a Service (CCaaS) solutions. The number of options in the market have increased in recent years, with lists of features and tools that can confuse the decision process. While there are
Over the last few years, you’ve probably been hearing a lot about software as a service, leading you to wonder if it might be right for your enterprise. Defined in simple terms, software as a service is the process of accessing software applications through the internet. A software provider hosts the applications in a multitenant