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Browse all articles in the Contact Center category
Over the past few years, any enterprise considering an investment in contact center technology has examined the features and benefits of Contact Center as a Service (CCaaS) solutions. The number of options in the market have increased in recent years, with lists of features and tools that can confuse the decision process. While there are
It’s easy to underestimate the amount of power a host or hostess has when seating customers at a restaurant. They know which servers are good and which are surly. They know which seats are drafty or prone to being ignored. They set the tone for your first impression of the service. In the world of
A cloud-based contact center solves one of the greatest challenges for customer service: handling varying business requirements and seasonal spikes that require a high availability of service agents. Ordinarily, an enterprise must equip the department according to highest demand, leaving resources sitting unused during lower-volume periods. The ability to easily scale with demand is one
If you’ve seen the multitude of promises from tech companies offering artificial intelligence solutions, bots, and big data that will answer all your call center needs, you’re probably left as confused as everyone else. If your goal is to improve outcomes, how can you cut through all the noise and arrive at a suitable solution