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Browse all articles in the Call Center category
A cloud-based contact center solves one of the greatest challenges for customer service: handling varying business requirements and seasonal spikes that require a high availability of service agents. Ordinarily, an enterprise must equip the department according to highest demand, leaving resources sitting unused during lower-volume periods. The ability to easily scale with demand is one
If you’ve seen the multitude of promises from tech companies offering artificial intelligence solutions, bots, and big data that will answer all your call center needs, you’re probably left as confused as everyone else. If your goal is to improve outcomes, how can you cut through all the noise and arrive at a suitable solution