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What Is Telecom Expense Management (TEM)?

5 Reasons Unified Communications Makes Sense for Your Business

Any cloud solution offers some benefits to make it an attractive choice, such as scalability, reduced costs and integration with other cloud applications. When it comes to unified communications, these benefits are just the beginning. Take a look at five reasons why you should consider eliminating your phone lines and tapping into voice over internet

Adapting to the New Technological World: Digital, IT, Security, and Workforce Transformation

The world is a very different place from even ten years ago, with technology continuing to rapidly evolve and expand. In order for businesses to keep up, they need to focus on becoming digitally driven and flexible enough to adapt to whatever new invention comes down the pipeline. Following are four ways to do this.

Adopt Elastic Security for Better Protection in the Cloud Era

When thinking of a security breach, it’s easy to imagine an evil, plotting hacker, holed up in a dark basement somewhere, targeting enterprises large and small. The reality is that most security breaches aren’t quite so exciting. Many occur because of a simple employee error or due to poor configurations or outdated policies. These factors

Adopting a Strategic Mindset With Unified Communications Implementation

Unified communications is replacing private branch exchange (PBX) systems, and for many enterprises the investment in a new communications tool is the first in several years. The adoption of unified communications requires a completely different mindset than previous phone systems: Unified communications isn’t just telephony. Your team may need to be convinced to stop thinking of

AMD Recognized as One of This Year's 20 Most Promising SDN Providers

SDN transformed from a novel concept to a widely-adopted technology over the course of 2016. With this transformation came a spike in enterprise SD-WAN adoption, thanks in part to the fact that SD-WAN solutions enable businesses to future-proof operations and stay ahead of the curve in the ever-evolving world of business IT. To support CIOs

Avoiding Disruption During Digital Transformation

If digital transformation is your company’s goal, you are not alone in your quest, as is evident in the amount of money other organizations are spending on the task. It’s estimated by the IDC that by the end of 2019, digital transformation spending will reach almost $1.7 trillion worldwide, which represents a 42% increase from 2017. As

How Big Data and Artificial Intelligence Will Shape Business in the (Very Near) Future

Advances in technology are producing unprecedented ways of gaining insight into business processes, customer behaviors and how those two items come together to produce growth for certain enterprises. Cloud computing, the Internet of Things (IoT) and the always-connected state of both businesses and consumers is further feeding big data and the development of artificial intelligence

Big Data: Managing the Analysis of Information to Extract Important Insights

Businesses of all sizes generate big data, but gleaning insights from it can be a time-consuming and difficult process due to the sheer size of the information. To analyze this data takes the right management tools, but the current tools simply aren't able to handle it. This means that organizations struggle to find the insights

Building a Secure Network in a Modern Business Environment

In the Old Days In the old days – though even as recently as a decade ago – there were two distinct types of network infrastructure in the corporate world: private networks, and those that used the public internet. A private network was, by default, a secure network. A company would build out their network

Calculating the Cost of Communications-Related Cloud Migration

Over the last several years, there has been a shift to voice over internet protocol (VoIP) as part of a larger cloud migration trend allowing enterprises to gain new capabilities while reducing costs. As more teams permanently move to remote work settings, the need for cloud communications is becoming clearer. A communications-related cloud migration offers

CCaaS: Truth Versus Hype

Over the past few years, any enterprise considering an investment in contact center technology has examined the features and benefits of Contact Center as a Service (CCaaS) solutions. The number of options in the market have increased in recent years, with lists of features and tools that can confuse the decision process. While there are