More companies are implementing unified communications as a way to streamline voice, email, text and conferencing. It can help enterprises save on communications costs, particularly in cases where there are a lot of international calls or the need for team members to travel for important meetings. Cost savings also come in the form of reduced time spent on maintenance and the investment in hardware.
Security concerns: As companies rely more on unified communications, they also need to be sure their networks are protected in an environment of heightened security concerns. Cyberattacks are becoming more frequent, and as communications are passed between network and cloud servers, there’s opportunity for data to be compromised. Unified communications solutions are generally fraud capped, so enterprises are required to meet certain standards of network security to protect all data.
Video first: Geography is becoming less of a consideration as companies and candidates seek the ideal match. The enterprise is embracing the virtual team, in which employees around the world are able to collaborate just as well as teams that are housed in the same building. Video conferencing and shared workspaces on unified communications systems make it easier for companies to hire the best candidate, no matter where they are located.
A video first approach also shapes the way organizations compete for the best talent. Rather than flying in the top candidates for a position, recruiters are able to get a better sense of a person’s suitability for a job through video conferencing, saving the organization money on their travel budget.
Agility for projects: Assembling the ideal team often requires pulling employees from a variety of areas in the organization to create a sort of superstar list of talent. Unified communications allows for these team members to work in the best environment for collaboration and innovation, all with the convenience of moving their phones to wherever they need to go. As more enterprises embrace unified communications, providers will need to ensure their solutions support the agility organizations need for moving around without disruption to business.
Future developments in unified communications will be designed to support the flexible, agile work environments that are being created in enterprises. Global, virtual teams relying on the ability to collaborate in shared workspaces and over video conferencing will need unified communications solutions that are secure and allow for innovation.
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