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Enterprise IT: Getting Connected to Better Solutions

It doesn’t happen often, but there are times when consumer interactivity with innovation can highly influence corporate action. Such is the case with enterprise IT. It’s really about expectations, which…
Increased efficiency at the IT Service Desk could involve more AI-driven processes and applications.

The Impending Evolution of the IT Service Desk

Can the IT service desk be partially replaced by artificial intelligence (AI) technology? This could become a reality with the advancement of chatbots and digitization. According to a survey by, 82…