Five Benefits of IVR Not Limited to Large Enterprises
It’s easy to underestimate the amount of power a host or hostess has when seating customers at a restaurant. They know which servers are good and which are surly. They…
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Weighing 5G Improvements with Network Security Concerns
The expectation around 5G has encouraged many enterprises to look forward to increases in speed, reduced latency, and improved capacity, but there is a downside to this potential. Leading voices…
Enterprise IT: Getting Connected to Better Solutions
It doesn’t happen often, but there are times when consumer interactivity with innovation can highly influence corporate action. Such is the case with enterprise IT. It’s really about expectations, which…
Three Needs of Work-From-Home Contact Center Agents
When companies were forced to quickly transition full teams to work-from-home settings in March, most situations simply required a laptop, access to collaborative tools, and a mobile phone. In the…
Cyber Security and a Safer Approach to Cloud-Based Tech
In today’s landscape, cyber security has become an important topic for companies that are aware of the watchful eye of the cyber criminals and want to do everything they can…
Four Benefits With the Arrival of Autonomous IT
Autonomous IT has been hotly anticipated for years. From self-driving cars to security tools that will identify and address a cyber threat, artificial intelligence (AI) is the driving technology. AI…
Planning Your Data Privacy Strategy: Implement the Right Protection Tools
As cyber criminals become savvier, data protection becomes more of a priority. New laws are being put into place to regulate how businesses protect the data they have on their…
Two Key Questions Before Initiating a Cloud Migration
The expansion of remote teams is driving an accelerated cloud migration for many enterprises, but it is a process that requires important initial decisions. There is not a one-size-fits-all path…
