Enterprises are seeing the value of equipping employees for mobility. Remote options allow employees to choose their ideal work setting for enhanced efficiency and productivity, and field employees are able to access the data and systems they need just as if they were in the office. In order to offer this seamless work environment, enterprises are investing in Unified Communications as a Service (UCaaS).
What is UCaaS? UCaaS is hosted by a cloud provider in the internet, and uses a subscription model to allow enterprises to pay monthly for communication tools. UCaaS offers superior features that support collaborative work environments and gives employees access to all communication formats through a single application.
UCaaS can be used as a hybrid solution with legacy equipment, giving your enterprise the ability to gradually implement the technology. Here are some of the benefits that will encourage you to make a full migration:
Versatility: Employees have access to a wide range of features from any connected device with a user account. They can use instant messaging, video conferencing and shared workspaces, along with standard Voice over Internet Protocol (VoIP), all with real-time connectivity.
Mobility: As noted above, this is one of the main drivers for UCaaS adoption. Employees are working fewer hours in the office and they need access to systems from their smartphones, tablets and laptops while working from home or on the road.
Scalability: Enterprises with a seasonal element to demand appreciate the ability to scale up or down depending on needs. Whether it’s a retail company that sees a big surge during the holidays or there’s growth of multiple branch locations expected in the future, UCaaS can easily adjust the number of users.
Reliability: UCaaS is a great solution for companies that require uninterrupted service. Communications run smoothly, without jitter, latency or dropped packets.
Convenience: With a service provider handling your communications, your IT team can focus on strategy and optimizing network performance, rather than troubleshooting a legacy phone system.
Innovation: Enterprises are often surprised by the level of improved productivity that comes with UCaaS. Collaboration tools like shared workspaces and a single application for all communication formats can invite a fast pace of innovation and process improvements in an organization.
Cost savings: If your organization makes frequent long-distance calls, the savings with UCaaS can be significant, but all companies should consider potential cost savings along with the other benefits of switching to a cloud solution.
To learn more about the benefits that UCaaS can offer your enterprise, contact us at AMD Technology. We can help you evaluate your current communications technology and discuss the effects of certain features on your productivity and mobility.