Increased efficiency at the IT Service Desk could involve more AI-driven processes and applications.

The Impending Evolution of the IT Service Desk

IT
Can the IT service desk be partially replaced by artificial intelligence (AI) technology? This could become a reality with the advancement of chatbots and digitization. According to a survey by ITSM.tools, 82…
Cloud

The Cloud Meets (and Solves) Network Challenges

Cloud
As options in the cloud expand possibilities for enterprise IT infrastructure, companies are gaining agility and performance as well as reducing their overall costs. Many companies are able to spread…
CIOs

CIOs and the Changing Face of the IT Department

CIO
Technology is rapidly changing and improving, and this means that CIOs are forced to adapt and change their own strategies within their departments. The ubiquity and increasing ease-of-use of the…
IT Resilience

How to Achieve IT Resilience

IT Resilience
Every business should aim for IT resilience as a long-term technology goal. IT resilience reflects a network or system’s ability to overcome the wear and tear of everyday operations, human error,…