Two Major Emerging Trends for AI in Telecom
Innovators are starting to introduce the potential opportunities for artificial intelligence (AI) in telecom. Agents are being freed up for more complex customer requests by virtual agents able to handle…
The Ethical Responsibilities Around Big Data
Based on the headlines frequently appearing the last few years, you know the risk around the mishandling of personal information. When big names like Target and Facebook are in the…
How Big Data and Artificial Intelligence Will Shape Business in the (Very Near) Future
Advances in technology are producing unprecedented ways of gaining insight into business processes, customer behaviors and how those two items come together to produce growth for certain enterprises. Cloud computing,…
Preparing for the Contact Center of the Future
Today’s consumers want personalized customer care, but they don’t want to talk to a live person; they want quick and efficient interactions, but they want to feel valued and not…
The Impending Evolution of the IT Service Desk
Can the IT service desk be partially replaced by artificial intelligence (AI) technology? This could become a reality with the advancement of chatbots and digitization. According to a survey by ITSM.tools, 82…
