The two major trends for AI in telecom seem to be contradictory, but will help expand its usefulness.

Two Major Emerging Trends for AI in Telecom

Innovators are starting to introduce the potential opportunities for artificial intelligence (AI) in telecom. Agents are being freed up for more complex customer requests by virtual agents able to handle…
Increased efficiency at the IT Service Desk could involve more AI-driven processes and applications.

The Impending Evolution of the IT Service Desk

Can the IT service desk be partially replaced by artificial intelligence (AI) technology? This could become a reality with the advancement of chatbots and digitization. According to a survey by, 82…