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Cisco Software Application Support (SAS) helps you protect your investment in application software and enhance your applicationís performance for greater business productivity.

SERVICE OVERVIEW

Cisco SAS includes services that strengthen the availability, reliability, and functionality of Cisco Systems software applications to keep your business operating smoothly and enrich the value of your network investment. Focusing on the operate phase of the network lifecycle, SAS provides award-winning technical service and support. Covering more than 100 Cisco software application products in major technologies such as voice, network management, security, wireless, and storage area networking, SAS keeps you current with the applicationís latest updates.

Services Included with SAS

SAS includes the following services:

Access to Cisco Technical Assistance Center for award-winning support - Technical expertise is available to you 24 hours per day, 7 days per week, 365 days per year by telephone, fax, e-mail, or the Internet for accurate, rapid diagnosis and resolution of software application issues. Technical assistance is provided by Cisco software application experts who are trained in specific applications and have a reputation for being among the most skilled in the industry. Your issues are handled with the utmost dispatch and care. !

Continual software updates to keep applications running smoothly - Workaround solutions or patches for reported application software problems, maintenance releases, and application minor releases 1 are available by software download from the Cisco.com Website or CD-ROM shipment to help you maintain efficient application performance. !

A wealth of software application tools to build and expand in-house expertise - Unlimited access to a robust repository of application tools and technical documents assists in diagnosing problems, understanding new technologies, and staying current with innovative software enhancements. Utilities, white papers, application design datasheets, configuration documents, and case management tools help expand your in-house technical capabilities.