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The Cisco Unified Communications Essential Operate Service provides software updates to make sure your applications run smoothly and are always up-to-date. You also gain 24-hour access to a team of Cisco engineers and certified partners that can quickly identify and resolve Cisco Unified Communications application software problems. This team is highly trained, has a deep understanding of Cisco Unified Communications application software, and offers expertise based on extensive experience evaluating the performance of complex communications systems.

Depending upon your service contract, Cisco support engineers might also provide assistance with Cisco hardware components. This service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.