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Small and Medium-Sized Businesses can cost-effectively protect their network equipment and increase operational reliability with the Cisco SMB Support Assistant.

Cisco Systems ® recognizes that small and medium-sized businesses (SMBs) have unique challenges and support requirements. As businesses become more dependent than ever before on network applications, network downtime is simply not an option. Without the proper resources, even a routine network issue can quickly become a big problem, resulting in lost business and productivity, and frustrated staff and customers.

Cisco SMB Support Assistant

Today's SMBs are often just as dependent on network applications as large enterprises, and just as vulnerable to the lost productivity and profitability that can result from a network outage. But unlike large corporations, SMBs rarely have an IT staff with specialized knowledge about network solutions, or extra IT budget to devote to enterprise-scale network support services. Now, SMBs have another option: Cisco® SMB Support Assistant.

Cisco SMB Support Assistant is a technical support service designed and priced specifically for small and medium-sized organizations. The program provides an easy, affordable way to help SMBs quickly resolve routine issues that may arise when using Cisco SMB Class products. Cisco SMB Support Assistant combines:

• Essential network support with clear, non-technical tools and resources
• Step-by-step guidance from Cisco SMB technical assistant center (TAC) engineers who have been specially trained to work and communicate with SMB IT personnel, who often do not have extensive Cisco networking expertise
• Next business day hardware replacement and software bug fixes, if required
• Affordable network support, with an annual fee lower than the cost of even a single uncovered service transaction