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What Is the Value of Cisco SMARTnet Service?

Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and extensive Cisco.com resources.

Cisco SMARTnet is essential to keeping your business functions available, secure, and operating at peak performance. Networks are the lifeline that connects your customers to goods and services, and the effects of downtime can be significant, decreasing productivity, eroding customer confidence, and losing revenue.

To help quantify Cisco SMARTnet benefits, Cisco commissioned a study conducted by Forrester Consulting, "The Total Economic Impact of Cisco SMARTnet Service." Using a composite profile of multiple Cisco SMARTnet customers, the study results concluded that a 192 percent ROI1 was achieved over a three-year contract period. Based on the in-depth customer evaluations, the study identified four primary factors contributing to the high SMARTnet ROI: reduced cost to restore from system incidents, reduced number of escalated incidents from minor to major, reduced inventory cost, and reduced infrastructure costs.