customer service - AMD Technology

Humanizing a cloud-based contact center often means freeing up agents to resolve complex customer problems.

How to Humanize Customer Service With the Cloud-Based Contact Center

5 years ago

A cloud-based contact center solves one of the greatest challenges for customer service: handling varying business requirements and seasonal spikes that require a high availability of service agents. Ordinarily, an…

Preparing for the Contact Center of the Future

Contact Center

7 years ago

Today’s consumers want personalized customer care, but they don’t want to talk to a live person; they want quick and efficient interactions, but they want to feel valued and not…

Technological advancements are important, but so is customer-centric service.

Digital Transformation Requires a Focus on the Digital Consumer

Digital Transformation

7 years ago

If you’re looking for a model around which to shape your digital transformation, there are many choices to use as a guide. The best way to begin, however, is by…

Preparing for the Contact Center of the Future

Digital Transformation Requires a Focus on the Digital Consumer

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