cloud - AMD Technology

Humanizing a cloud-based contact center often means freeing up agents to resolve complex customer problems.

How to Humanize Customer Service With the Cloud-Based Contact Center

4 years ago

A cloud-based contact center solves one of the greatest challenges for customer service: handling varying business requirements and seasonal spikes that require a high availability of service agents. Ordinarily, an…

Cloud Security: Pain Points That Require Attention

Cloud, Security

5 years ago

Do you have confidence in your cloud security plan? While it is true that tools for security have stepped up to ward off cyber criminals, there are still cloud risk…

Why You May Want to Rethink Your Hesitation Around Cloud Unified Communications

Unified Communications

5 years ago

Cloud-based unified communications is on the short list of many enterprises digital transformation strategies. Cost savings, improved collaboration and scalability are just a few of the advantages to a cloud…

The Role of IT in the Cloud Era

Cloud

5 years ago

As more enterprises shift their workloads to the cloud, the role of IT is changing. While many IT professionals have wondered if the introduction of the cloud era meant the…

Four Common Cloud Myths

Cloud

5 years ago

Even as cloud solutions become more and more a part of daily business for most enterprises, a few common cloud myths continue to hang on. They can set the stage…

Cloud Security: Finding the Weak Links and Reducing Risk

Security

6 years ago

Today businesses in many industries benefit from cloud computing. The advantages are numerous, but worry about cyber criminals and their methods of finding access into systems is also continuing to…

Tips on Improving Cloud Security in Higher Education

Cloud, Security

6 years ago

Institutions of higher education have not historically shied away from technology, including the latest, untested, but somewhat promising, technology. This was true of cloud computing, which has not always been…

Making the Case for Improved Cloud Security

Cloud, Security

6 years ago

If you want it, you can probably get it in the cloud. From email platforms to big data analytics to disaster recovery solutions — it can all be found in…

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