Preparing for the Contact Center of the Future
Today’s consumers want personalized customer care, but they don’t want to talk to a live person; they want quick and efficient interactions, but they want to feel valued and not…
CIOs and the Changing Face of the IT Department
Technology is rapidly changing and improving, and this means that CIOs are forced to adapt and change their own strategies within their departments. The ubiquity and increasing ease-of-use of the…
