Ultatel
Overview
Ultatel is a leading provider of intelligent cloud communication solutions, offering feature-rich cloud phone systems, advanced contact center software, seamless CRM integrations, and robust Microsoft Teams integration, all powered by AI to streamline workflows, enhance productivity, and drive customer satisfaction across businesses of all sizes.
About Ultatel
Ultatel is transforming how businesses communicate by offering a comprehensive, AI-powered cloud communication platform. Specializing in unified communications, Ultatel seamlessly combines cloud phone systems, video conferencing, messaging, and more, allowing businesses of all sizes to streamline their operations and enhance collaboration. By integrating smart contact center solutions and Microsoft Teams capabilities, Ultatel is positioned as a leader in modern business communications. What makes Ultatel stand apart is its all-encompassing service suite designed to cater to a broad range of business needs"”serving industries as diverse as healthcare, real estate, hospitality, and more. The company provides a cloud phone system offering unlimited calls and video conferencing from any device, featuring advanced functionalities like AI-powered call routing and voicemail transcription to optimize workflow efficiency. Embedded with AI technology, Ultatel enhances customer experiences through its Intelligent Voice AI Agent. This virtual assistant handles customer interactions with a level of personalization and professionalism previously reserved for human agents. Whether automating customer service procedures, providing real-time call insights, or maintaining an enterprise-grade contact center, Ultatel enables businesses to scale effortlessly while boosting customer satisfaction. The solutions Ultatel offers are particularly beneficial for companies needing robust remote work capabilities. Their platform supports global operations with high uptime guarantees and offers real-time collaboration tools, enabling employees to remain connected and productive across any location. For businesses using Microsoft Teams, Ultatel extends capability with certified direct routing solutions, allowing teams to integrate voice communications conveniently into their existing frameworks. One key differentiator for Ultatel is its seamless CRM integrations with platforms like Salesforce, HubSpot, and Zoho, enabling businesses to harness customer data strategically, centralize information, and enhance interactions at every touchpoint. Additionally, their AI-driven communication tools deliver actionable insights, such as sentiment analysis and trend identification, ensuring that businesses can continuously refine their customer engagement strategies. Moreover, Ultatel emphasizes ease of use and support, backing their technology with a 99.999% uptime guarantee and a responsive support team available 24/7/365. With commitment to first-call resolution and high-quality onboarding practices, they ensure a smooth transition for businesses moving to their platform. Overall, Ultatel is more than just a tech provider; it is a strategic partner in helping businesses navigate the complexities of modern communication. Their comprehensive, scalable solutions not only improve operational efficiency but also enhance the overall customer experience, making them a trusted choice for organizations looking to elevate their communication capabilities. With flexible pricing plans and a strong emphasis on customer satisfaction, Ultatel proves to be an ideal solution for businesses aiming to move into the future of communication technology.
Top Services
- Contact Center & CX
- UC & Collaboration
Recommended For
- Unified Communications
- UCaaS
- Artificial Intelligence (AI) Overlay
- Generative AI for Virtual Agents
- Microsoft Teams Direct Routing
- Contact Center
- CCaaS
Differentiators
- Project Manager Assigned for All Sales
- Strong with Compliance
- U.S. Based Customer Support
Target Customer Size
- Small businesses
- Midmarket businesses
Target Industries
- Healthcare
- Legal
- Manufacturing
- Nonprofit
Additional Information
- Offer a cloud contact center solution that includes Intelligent Voice AI Agent an utilizes intelligent routing
- queue management
- and real-time performance monitoring.; Leverage AI-driven insights to optimize agent performance and deliver exceptional customer service.; Are GCC High compliant
- and can seamlessly integrate voice calling into a customer's Microsoft Teams environment with their certified Session Border Controller and Direct Routing solutions.; Provide 24/7/365 support with a live agent answering the phone within 20 seconds.