RingCentral
Overview
RingCentral is a comprehensive AI-driven communications platform that empowers businesses of all sizes to enhance employee and customer interactions through reliable voice, messaging, video, and contact center solutions. Join over 500,000 companies worldwide that trust RingCentral to streamline communications and drive growth with advanced AI technologies.
About RingCentral
RingCentral is revolutionizing business communications with its all-in-one AI-powered platform, seamlessly integrating with companies worldwide to enhance both customer and employee experiences. Whether you're running a small startup or operating within a Fortune 1000 company, RingCentral offers innovative solutions that streamline communication processes, boost productivity, and reduce costs. At the heart of RingCentral's offerings are products tailored to meet the diverse needs of modern businesses. Their business phone systems, enhanced with AI features like the AI Receptionist, ensure that no call goes unanswered, providing a 24/7 digital concierge service that routes calls accurately and even sends text follow-ups. This feature is particularly beneficial for companies like Integral Recruiting Services, which handle 93% of their calls through this innovative solution. Additionally, their comprehensive RingEX products, including business phones, online fax, and video meetings, provide employees with reliable tools for communication across any device. The Omnichannel contact center capabilities of RingCX ensure effortless customer service experiences by allowing agents to manage interactions across various platforms, enhancing customer satisfaction through AI-driven insights. For sales teams, RingSense offers an invaluable toolset for extracting actionable insights from customer interactions. By automatically recording calls and providing AI-powered summaries and coaching, sales teams can optimize their approach, leading to increased conversions and customer retention. RingCentral also places a strong emphasis on fostering collaboration and community with its RingVideo products, which include video meetings, town halls, and webinars. These tools enable businesses like the Golden State Warriors and the San Francisco Symphony to engage with broader audiences and maintain seamless internal communications, no matter where team members are located. What sets RingCentral apart is not just the breadth of its offerings, but also its commitment to reliability and security. With a 99.999% availability, the platform supports over 500,000 customers worldwide, providing mission-critical communications with unmatched consistency. The platform is trusted across more than 100 countries, exemplifying its global reach and applicability. The value RingCentral brings is further highlighted by successful customer stories. For instance, Carbon Health benefited from 50% annual savings and streamlined agent onboarding thanks to RingEX, while a leading bank improved their customer and employee communications significantly, realizing a 30% annual phone system cost saving. In an age where AI redefines business potential, RingCentral stands as a leader in harnessing these technologies to create smarter, more efficient communication systems. By integrating seamlessly into existing workflows with over 300 pre-built integrations, including with platforms like Microsoft Teams, RingCentral optimizes operations across industries including healthcare, education, retail, and government. In conclusion, RingCentral is not just a communication platform; it's a transformative force driving businesses towards a future where AI-driven insights, seamless interactions, and improved efficiency are the norms. Whether it's reducing costs, enhancing customer interactions, or supporting secure communications, RingCentral offers comprehensive solutions that businesses can rely on to stay connected globally and operate with enhanced intelligence and ease.
Top Services
- Contact Center & CX
- UC & Collaboration
Recommended For
- Unified Communications
- UCaaS
- Video Conferencing
- UC App Integrations
Differentiators
- Competitive Solution
- Gartner Recognized for UCaaS
- Strong with Multi-location
Target Customer Size
- Small businesses
- Midmarket businesses
- Enterprise businesses
Target Industries
- Education
- Finance
- Government
- Healthcare
- Retail
Additional Information
- Favorite for their extensive feature set
- portal functionality
- easy provisioning
- instant installation and brand recognition.; Basic UCaaS comes with standard features
- or have plans with additional features like app integrations so you can customize your client's experience.; IGNITE program enables partners to register leads
- create budgetary quotes
- and generate contracts for 400 employees or less
- with access to higher payouts.