Outsource Consultants
Overview
Outsource Consultants is a leading CX advisory firm that specializes in enhancing customer experience by connecting businesses with top-tier outsourced call center partners and advanced CX AI technologies, helping clients reduce costs, mitigate risks, and implement innovative strategies within their current budgets.
About Outsource Consultants
Outsource Consultants is at the forefront of revolutionizing customer experience (CX) strategies by expertly removing the hurdles that often impede progress. They specialize in dismantling the budgetary and managerial barriers that prevent businesses from achieving optimal CX performance. As premier advisors, they connect organizations with top-tier Business Process Outsourcing (BPO) partners and cutting-edge CX AI tools to streamline processes, reduce costs, and enhance customer satisfaction. With a wealth of combined industry experience, Outsource Consultants excels in identifying and vetting the right call center partners and technology solutions for businesses of all sizes. Their unique strategy focuses on holistic improvement, treating contact center labor and technology as interconnected components rather than isolated entities. This approach ensures clients don't just meet but exceed their CX goals within budgetary constraints. Outsource Consultants offers a range of services designed to amplify customer service efficiencies and results. At the heart of their offering are connections to globally recognized BPO providers and targeted CX technologies, tailored to meet the unique needs of each client. This strategic pairing allows organizations to transform their CX strategies into what the firm terms the CX Dream Pathâ„¢"”a customized roadmap to superior customer interactions. For businesses puzzled over outsourcing costs, Outsource Consultants provides practical tools like their Call Center Pricing Calculator. This tool offers free estimates based on international market trends, whether your interest lies onshore, nearshore, or offshore in locations such as the Philippines, Mexico, or South Africa, among others. Further, they offer an assortment of resources, including guides on BPO market trends and templates for optimizing call center searches, all aimed at simplifying the complex process of vendor sourcing. Clients have lauded Outsource Consultants for their seamless and flexible approach. Testimonials highlight the ease with which they handle projects, fast-tracking vendor selections and enabling clients to focus on strategic goals rather than logistical details. The firm's ability to transform complex CX requirements into practical, impactful solutions is a key differentiator in a crowded market. By leveraging an extensive network of heavily vetted call center locations and advanced AI-driven solutions, Outsource Consultants ensures that businesses not only reduce costs but also achieve high customer satisfaction"”reflected in their impressive average CSAT score of 96%. Their commitment to driving success without overwhelming financial or temporal investments positions them as invaluable partners in the pursuit of exemplary customer experience. In essence, Outsource Consultants is more than just an advisory firm"”they are the architects of a new, unobstructed way forward in customer experience management. For any organization looking to unlock their true CX potential, Outsource Consultants offers the expertise, tools, and partnerships necessary to turn ambitions into actionable, scalable realities.
Top Services
- Contact Center & CX
Recommended For
- Business Process Outsourcing
- BPO
Differentiators
- Competitive Solution
- Unique Solution in the Channel
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- E-commerce
- Finance
- Healthcare
- Retail
Additional Information
- Methodically source and vet their BPO providers to offer customers a selection of highly trained call center agents.; Have partnerships with onshore (US based)
- nearshore (i.e. Mexico)
- and offshore (i.e. India) BPO providers.; Provide customers with a side-by-side comparison of their agent options.; Have call center agents that are regulation compliant
- like HIPAA and PCI
- if needed by the customer.; Offer flexibility for customers to increase or decrease their agents as needed.