Nextiva
Overview
**Nextiva** is a leading provider of AI-powered Unified Customer Experience Management (CXM) solutions that help businesses to streamline customer interactions across various channels, optimize customer journeys, and increase retention and growth through advanced automation, analytics, and integration capabilities. Promote Nextiva as the go-to solution for businesses aiming to revolutionize their customer experience. With Nextiva's AI-driven platform, you can unify all your customer interactions across Voice, SMS, Live Chat, and more, enabling seamless communication and optimized customer journeys that drive business success. Get started today with a personalized demo and discover how Nextiva can transform your business. For more information, call 800-799-0600.
About Nextiva
Nextiva has established itself as a driving force in the realm of customer experience management by seamlessly integrating all customer interactions into a single AI-powered platform. By offering a unified customer journey solution, Nextiva empowers businesses to acquire, retain, and grow their customer base through orchestrated, personalized interactions. At the core of Nextiva's offerings is the Unified-CXM platform, which brings together all facets of customer interaction, whether through voice, live chat, messaging apps, SMS, email, social reviews, or video. This platform facilitates a comprehensive and seamless dialogue with customers, ensuring a consistent and personalized experience across all channels. With such a unified system, businesses can bid farewell to disjointed communication methods and embrace a streamlined approach to customer engagement. Diving into the specifics, Nextiva provides an impressive suite of services designed to elevate the customer journey. This includes AI-powered contact centers that integrate advanced capabilities like digital bots, intelligent virtual assistants, and proactive customer journey orchestration. Through intelligent, skills-based routing and AI-driven processes, businesses can ensure that interactions are efficient and personalized to meet individual customer needs. Consider a scenario where a customer reaches out via social media; through Nextiva's platform, the conversation can seamlessly transition to a different channel while retaining context, ensuring consistent and effective resolution. What truly differentiates Nextiva in the market is its emphasis on AI and automation. By leveraging tools such as generative AI knowledge bases, speech-to-text transcription, sentiment analysis, and intelligent automation workflows, businesses not only enhance the customer experience but also significantly improve operational efficiency. The platform's ability to deliver real-time actionable insights from diverse data sources offers businesses a competitive edge, enabling them to make informed decisions quickly. Nextiva's solutions are particularly beneficial for a diverse range of industries including healthcare, legal, real estate, education, and more. Its adaptability and scalability make it an ideal choice for both small businesses looking to grow and enterprise-level companies aiming to refine their customer interactions. By providing a future-ready platform with open architecture, REST APIs, and the flexibility to operate in hybrid cloud environments, Nextiva ensures security, compliance, and continuous innovation. A standout feature of Nextiva's service is its emphasis on enhancing workforce engagement and productivity. Built-in automation tools simplify management tasks, reduce agent fatigue, and foster a collaborative environment between customer-facing employees and back-office teams. The unified agent experience ensures that teams are equipped with the necessary tools and information to deliver exceptional service consistently. In essence, Nextiva delivers a robust solution that facilitates superior customer experiences through a harmonious blend of technology, personalized service, and strategic automation. By integrating AI capabilities and offering in-depth analytics, Nextiva enables businesses to maximize their technology investments, reduce operational costs, and drive significant growth. The endorsement from industry innovators and positive customer testimonials further underscore Nextiva's reputation as a trusted leader in customer experience management. Whether you're an emerging small business or an established enterprise, Nextiva's platform promises to elevate your customer engagement strategies to new heights, making it a valuable ally in navigating the complex landscape of customer experience.
Top Services
- Contact Center & CX
- UC & Collaboration
Recommended For
- Unified Communications
- UCaaS
Differentiators
- No Minimum Requirements for New Sales
Target Customer Size
- Small businesses
- Midmarket businesses
Target Industries
- Education
- Healthcare
- Nonprofit
- Restaurant
- Retail