Net2Phone
Overview
net2phone is a leading provider of business communication solutions that offers unified communications and contact center platforms, designed to enhance and streamline voice, video, messaging, and customer engagement processes. Their solutions are powered by AI and aim to foster seamless interaction, improve productivity, and optimize team and customer experiences for businesses of all sizes.
About Net2Phone
In the realm of advanced business communication, net2phone is making waves as a premier provider of unified communications and contact center solutions. Building on over 30 years of expertise and leveraging IDT's Global Network, net2phone is revolutionizing how businesses manage their internal and external communications. From startups to multinational enterprises, net2phone caters to a wide range of industries, enhancing customer interactions and operational efficiency. At the heart of net2phone's offerings lies UNITE, a robust unified communication platform. This all-encompassing solution empowers businesses to combine their voice, messaging, and video conferencing needs into one seamless, AI-powered interface. Imagine conducting meetings with remote teams via a secure video call, coordinating with colleagues through business-specific messaging, and managing calls with clients worldwide"”all from a single platform. UNITE is designed to keep businesses connected effortlessly and powerfully, ensuring that communication lines remain open and efficient, regardless of location. In addition to UNITE, net2phone's uContact platform serves as a comprehensive customer engagement solution. It allows businesses to manage customer interactions across multiple channels"”be it social media, email, or phone calls"”within a single workspace. Businesses can automate and design workflows using low-code tools, enabling them to focus energy on what truly matters. With real-time analytics and reporting, uContact transforms data into actionable insights, facilitating smarter strategic decisions for contact centers. Another standout offering is net2phone's AI Agent, a powerful tool that automates routine tasks. This multi-channel agent can effortlessly handle a wide array of customer interactions, from lead qualification to troubleshooting, without human intervention. Businesses training an AI Agent can do so with everyday language, ensuring quick and easy integration without complex coding. It's akin to onboarding a new employee but without the time or resource constraints. Complementing these services is Coach AI, a solution that takes performance optimization to the next level. By analyzing conversation patterns and measuring sentiment, Coach AI provides automated feedback on interactions, highlighting successful techniques for training purposes. This level of insight helps managers identify top-performing strategies and improves overall team competence without needing hours of manual reviews. What truly sets net2phone apart is its commitment to seamless integration, allowing businesses to connect its platform with vital tools and systems without needing extensive programming knowledge. This flexibility ensures that net2phone's solutions can adapt to specific business workflows, enhancing productivity and collaboration. For businesses of all sizes looking to streamline their communication processes, net2phone offers affordable and scalable solutions that foster connectivity and collaboration. Whether it's a small business eager to enhance its communication infrastructure or an enterprise seeking advanced collaboration tools, net2phone meets each need with precision and reliability. With more than 400,000 users globally, net2phone shines with a remarkable uptime record of 99.968%, assuring clients of its dependable and secure services. This reliability, combined with award-winning support, adds an extra layer of assurance for businesses partnering with net2phone. In summary, net2phone transforms the way businesses communicate, providing innovative solutions that make every customer interaction not just possible but flawless. Whether through AI-enhanced customer service, dynamic team collaborations, or seamless operational integration, net2phone stands out as the go-to partner for businesses seeking to elevate their communication strategy to new heights.
Top Services
- Contact Center & CX
- Network & Voice
- UC & Collaboration
Recommended For
- Unified Communications
- UCaaS
Target Customer Size
- Small businesses
- Midmarket businesses
Target Industries
- Automotive
- Finance
- Healthcare
- Hospitality
- Legal
Additional Information
- Offer Interactive Voice Response (IVR) as a standalone service.; Have a standalone audio bridge service starting at $5 a month for unlimited usage and up to 90 users.