LiveVox
Overview
Competitive Pricing, Experienced Sales Engineers, Strong with Compliance
About LiveVox
LiveVox is a next-generation cloud contact center platform that seamlessly integrates Omnichannel Communications, CRM and Workforce Optimization. LiveVox solutions are focused on improving the customer and agent experience, mitigating risk for customers, and providing an easy-to-use platform. Their unifying technology enables effective engagement strategies as well as quality management programs to drive performance.
Top Services
- Contact Center & CX
- UC & Collaboration
Recommended For
- Contact Center
- CCaaS
- Workforce Management
- WFM
- Omnichannel via Web Chat/Chat Bot
Differentiators
- Competitive Pricing
- Experienced Sales Engineers
- Strong with Compliance
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- Finance
- Healthcare
- Hospitality
- Travel
Additional Information
- Pricing can be either seat-based or consumption-based
- which is great for seasonality.; Experts in helping customers with risk mitigation and meeting compliance.; Can sell common CCaaS features as standalone services
- such as WFM or Speech Analytics.