Infobip
Overview
Partner
About Infobip
Infobip is a global communications company providing comprehensive platforms for customer engagement, serving enterprises, digital natives, telecoms, and governments worldwide. Offering an array of products and services, Infobip's platform aims to streamline communications across various channels, ensuring organizations can engage their customers effectively and securely. At the core of Infobip's offerings are their conversational solutions, which are tailored for various industries such as finance, healthcare, retail, and transportation. By leveraging advanced APIs and AI-powered platforms, Infobip allows businesses to build personalized and efficient customer journeys. These offerings encompass customer engagement solutions like Moments to elevate marketing efforts, Conversations for managing customer support across channels, and Answers for developing intelligent chatbots that provide round-the-clock assistance. Infobip's programmable channels offer APIs for SMS, email, voice, video, and apps like WhatsApp and Viber, enabling unified communication from one platform. Whether it's delivering rich media through RCS or managing interactions via a secure cloud contact system, Infobip optimizes messaging costs and enhances user experiences with smart channel management. For companies aiming to improve their communication capabilities, Infobip offers multiple solutions, such as authentication tools for secure user verification and mobile identity APIs to protect user data. They also provide tools like number lookup APIs, helping businesses ensure data accuracy and operational efficiency. Infobip stands out through its CPaaS (Communications Platform as a Service), which presents a modular approach to integrating communication capabilities directly into applications, making it ideal for businesses looking to scale. With additional security solutions like Anam Protect Firewall and SMS Firewall, Infobip ensures network security and prevents revenue leakage by managing SMS and voice fraud. The company's industry-specific solutions are crafted to address unique challenges across sectors. For instance, in the finance industry, Infobip helps secure operations and boost customer engagement through tailored notifications and seamless onboarding. In healthcare, it enables real-time consultations and secure communication of test results, enhancing patient care. What sets Infobip apart is its global infrastructure, featuring over 1,300 physical servers and more than 40 data centers, ensuring reliability and scalability for client communications. With this robust backbone, Infobip offers businesses the confidence that their customer interactions are always scalable, secure, and compliant with international standards. Infobip not only facilitates interaction channels but also provides deep integration capabilities with existing systems, ensuring that organizations can enhance their existing infrastructures rather than replace them. This adaptability makes Infobip a trusted partner for over 10,000 businesses worldwide, helping them transform communications for the future. Their resources section, filled with case studies and success stories, gives potential customers insights into proven results, such as how Nissan and UNICEF have leveraged Infobip's technology to enhance customer satisfaction and streamline engagement strategies. Infobip's commitment to continuous innovation and support is evident through their cutting-edge solutions and industry partnerships. By choosing Infobip, businesses are equipped not only with the tools to excel in customer communications but also with a partner dedicated to transforming your communication paradigms in a rapidly evolving digital landscape.
Top Services
- Contact Center & CX
- Network & Voice
- SD-WAN
- UC & Collaboration