GoTo
Overview
GoTo offers AI-powered cloud communications solutions designed to simplify customer interactions and unify business communications, providing tools for meetings, webinars, training, and more, tailored to support various industries like education, healthcare, government, automotive, and retail.
About GoTo
GoTo is reshaping the landscape of business communications with its innovative, AI-powered solutions designed to streamline and simplify how companies connect internally and with their customers. At the heart of GoTo's offerings is the emphasis on creating a unified communication experience that is both robust and adaptable to various industries, from education and healthcare to government and retail. At the core of GoTo's suite is GoTo Connect, a comprehensive platform that merges business communication tools into a singular, efficient cloud-based solution. This all-in-one approach offers more than just standard communication features; it integrates an AI-powered phone system with over 100 features, ensuring businesses can manage their calls with unmatched efficiency. Imagine a scalable system that grows with your business, enabling you to tailor functionalities and enhance customer interaction with ease. Additionally, GoTo Connect's customer experience (CX) suite empowers companies to centralize their customer service tools, offering a seamless communication journey that can delight customers and boost loyalty. For businesses heavily reliant on remote communication, GoTo has perfected tools like GoTo Meeting, GoTo Webinar, and GoTo Training. These platforms are essential in today's hybrid work environments, assuring secure, high-quality virtual meetings, interactive webinars, and comprehensive online training sessions from any device. GoTo Webinar stands out as a market leader for hosting online events, offering advanced analytics to gauge participant engagement and measure success, making it a fantastic choice for marketers and educators alike. The differentiators don't stop there. GoTo's omnichannel contact center uses advanced AI analytics to provide comprehensive customer insights, ensuring companies can address their customer needs proactively and with precision. In a retail or automotive setting, this could translate to personalized interactions that enhance customer satisfaction and improve operational outcomes. What sets GoTo apart is not just its cutting-edge technology but its adaptability to specific industry needs. Whether you're in automotive striving for refined dealership communications, in education seeking to keep students and teachers seamlessly connected, or in healthcare where reliable communication can be a matter of life and death, GoTo offers specialized solutions designed to meet those unique challenges. Public sector organizations, too, benefit from GoTo's secure solutions that help simplify communication across various government and municipal departments. For IT teams and managed service providers (MSPs), GoTo provides robust solutions to manage remote endpoints, ensuring businesses can operate smoothly without stumbling over the technical challenges of today's digital-first world. This aspect of their service is especially appealing for organizations that prioritize security and reliability in their IT operations. In essence, GoTo is more than just a communication platform"”it's a partner in growth, enabling businesses to connect better, work smarter, and achieve more. Through intuitive technology and a commitment to excellence, GoTo not only addresses the communication needs of today but also anticipates the demands of tomorrow, all on a secure, scalable platform trusted by leading companies worldwide.
Top Services
- Contact Center & CX
- UC & Collaboration
Differentiators
- Gartner Recognized for UCaaS
Target Customer Size
- Small businesses
- Midmarket businesses
Target Industries
- Automotive
- Education
- Healthcare
- Legal
Additional Information
- Offers a fully-capable portal for generating pricing
- ordering services
- and managing customer accounts.; Have a type of UC license that includes the Microsoft Teams Dialer
- so customers don't have to buy it separately via Microsoft.; Their entire suite of collaboration features comes standard with their Hosted Voice offering.; Offers a competitive Contact Center solution with numerous integration capabilities for advanced solutions and market verticals.; Provide plenty of dedicated channel support.