eGain
Overview
eGain is an AI CX Automation Platform that integrates trusted knowledge with Generative AI to automate customer service, offering instant, compliant, and personalized solutions across various industries to enhance customer satisfaction and reduce operational costs.
About eGain
eGain revolutionizes customer service with its AI CX Automation Platform, seamlessly integrating trusted knowledge with generative AI to deliver exceptional automated customer support. Specializing in providing immediate, compliant, and personalized solutions across a variety of channels, eGain enables businesses to reduce operational costs, improve customer satisfaction (CSAT), and drive digital adoption effectively. eGain's platform serves diverse industries, including airlines, financial services, insurance, manufacturing, retail, telecommunications, and more. By uniting disparate content sources into a cohesive knowledge base, the platform empowers these industries to overcome common customer service challenges such as high costs, inconsistent information, and long resolution times. In practical scenarios, the eGain AI Agent offers conversational guidance for both self-service and contact center operations. Whether you're managing a bustling airline call center or providing insurance policy information online, the AI Agent ensures that customer interactions are smooth and informed"”right from the first contact. For example, a telecom company could leverage eGain's technology to offer instant troubleshooting guides to users on its website, reducing the need for live agent interactions and freeing up resources for more complex queries. What truly sets eGain apart are the key features encapsulated in their offerings, such as the AI Knowledge Hub, which eliminates content silos and ensures that both customers and staff can access trusted, accurate information quickly. Their Conversation Hub supports personalized engagement across digital touchpoints"”whether through chat, email, or social media"”ensuring a seamless customer journey from start to finish. Presenting a 4.9/5 rating from satisfied clients, eGain has proven its ability to deliver flexible and accommodating solutions tailored to unique business requirements. Whether it's a government entity with over 50,000 employees or a banking institution with a $3B "“ $10B revenue bracket, eGain's user-friendly and robust solutions have consistently elevated customer service experiences. eGain stands out in the competitive landscape by focusing on a modern knowledge management strategy that underpins AI automation in customer service. By addressing the critical "garbage in, garbage out" issue"”ensuring that AI solutions are based on curated, compliant knowledge"”the platform guarantees reliable outcomes that enhance CX and operational efficiency. The platform's sophisticated, full-stack solution is not only recognized by satisfied customers but also esteemed analysts. Garnering recognition as a Leader in Gartner's Magic Quadrant for AI Knowledge apps, eGain demonstrates not only current success but also its ongoing commitment to innovation in AI-driven customer service. Explore the transformative power of the eGain AI CX Automation Platform and discover how it can redefine your customer service operations with unparalleled efficacy and simplicity.
Top Services
- Contact Center & CX
Recommended For
- Knowledge Management Platform
- Real-Time Agent Coaching
- Real-Time Dashboards & Feeds
Differentiators
- Unique Solution in the Channel
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- Finance
- Healthcare
- Insurance
- Manufacturing
- Retail
Additional Information
- Offer a Knowledge Management and Agent Assist solution powered by Automation and AI to aid business with quicker and better customer resolution.; Can analyze customer support emails and provide auto-responses so a live person may not have to answer the request
- and also provide real-time agent coaching.; Recognized as a leader in their space by Gartner
- Forrester
- and more.; Services can be sold both standalone or over-the-top of a customer's existing Contact Center.