CallTower
Overview
CallTower is a leading provider of unified communications, contact center, and collaboration solutions, empowering businesses with advanced cloud communication platforms to enhance connectivity, productivity, and customer experience globally. By integrating powerful global voice capabilities with key business tools, CallTower delivers innovative solutions to meet diverse business needs, backed by exceptional support and professional services.
About CallTower
CallTower is a powerhouse in the realm of cloud communications, offering cutting-edge solutions that redefine how businesses connect and collaborate. Specializing in Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and innovative technologies like Conversational AI, CallTower empowers organizations with seamless, intelligent communication tools that drive productivity and enhance customer experience. At CallTower, the product suite is designed to cater to a wide array of business needs. Whether your enterprise is looking to streamline communication with unified voice solutions, enhance collaboration through platforms like Microsoft Teams and Webex, or boost customer engagement with top-tier contact center solutions like Five9 and Genesys Cloud, CallTower has you covered. The company also provides robust professional and managed services, ensuring that your communication infrastructure is not just set up effectively but continuously optimized for performance. The integration capabilities of CallTower are particularly noteworthy. With over 25 key business integrations, the platform creates an environment where communications are unified and seamless within the digital workplace. Imagine a scenario where your team can move effortlessly between voice calls, video meetings, and collaborative sessions without having to switch contexts or deal with technical hassles. That's the level of efficiency and ease CallTower brings to its users. A critical aspect of CallTower's offering is the 'Connect' portal"”a revolutionary tool that allows users to personalize and control their communication services like never before. With Connect, even users without specialized technical expertise can manage their services, making technology management simpler and more accessible than ever. What makes CallTower truly stand out is its global reach, driven by a powerful network infrastructure with 15 geo-redundant data centers positioned strategically around the world. This network ensures businesses have reliable connectivity in over 80 countries, making communication borderless and incredibly efficient. For organizations considering a switch from outdated in-house systems, CallTower provides a compelling choice. Many customers have lauded the company's ability to facilitate seamless transitions from legacy systems to advanced cloud-based platforms. Testimonials indicate high levels of satisfaction, highlighting quick response times, efficient customer support, and straightforward installation processes. Besides the technical benefits, partnering with CallTower also means gaining access to comprehensive support pathways and dedicated customer service available around the clock. This ensures that any issues are dealt with swiftly, minimizing downtime and keeping your business running smoothly. In a world where communication is the backbone of productivity and customer engagement, CallTower offers a robust, innovative, and user-friendly platform that supports businesses in staying connected and competitive. Whether you're a small business looking to scale or a large enterprise seeking to streamline operations, CallTower's comprehensive communication solutions could be the game-changer you need. Let's get started and explore how CallTower can elevate your communication strategy to new heights.
Top Services
- Contact Center & CX
- Network & Voice
- UC & Collaboration
Differentiators
- Experienced Sales Engineers
- Strong with International
- Strong with Multi-location
Target Customer Size
- Small businesses
- Midmarket businesses
Additional Information
- Sell four leading UC platforms and three CC platforms
- including their own proprietary CT Cloud solutions.; Offer international voice services with native DIDs
- origination
- termations
- and more in 70+ countries.; Known for consistently good install and customer support experience.; Developed a proprietary video conferencing platform that's a fraction of the cost of popular services like Zoom.