Broadvoice
Overview
Broadvoice is a cloud-based communication company that offers AI-powered solutions for business communications and customer experience management, including voice, video, messaging, contact center systems, and workforce management, to improve team productivity and customer satisfaction.
About Broadvoice
Broadvoice is a dynamic cloud-based communication company dedicated to bridging gaps in business communications and customer interactions with its suite of innovative products and services. Focused on improving both team dynamics and customer experience, Broadvoice simplifies connectivity and enhances productivity across a range of industries. At the heart of Broadvoice's offerings is the Business Communications suite. This includes a robust business phone system, video and collaboration tools, business texting, and comprehensive call center capabilities. Each component is designed with the modern business in mind, providing seamless and reliable communication channels that are crucial for enterprises of all sizes. Whether it's deploying SIP trunking for improved telephony or utilizing advanced hardware solutions, Broadvoice has the technology businesses need to stay connected, efficient, and effective. For companies looking to elevate their customer experience, Broadvoice delivers with its Cloud Contact Center and Omnichannel solutions. By integrating AI-driven tools like Contact Center AI, Agent Assist, and Post-Call AI, businesses can optimize their call center operations, reduce agent burnout, and glean advanced analytics to drive strategic decisions. Furthermore, workforce management solutions enable enterprises to adapt their resources dynamically, ensuring that customer service remains top-notch without overstressing the team. Broadvoice sets itself apart with features tailored for various sectors, including healthcare, retail, education, government, and more. In healthcare, for instance, solutions like the b-hive Communicator improve both patient and employee experiences, reinforcing Broadvoice's versatility and commitment to specific industry challenges. The company's integration capabilities streamline operations by connecting Broadvoice's powerful systems with platforms such as Microsoft Teams and Zapier, ensuring that businesses can adapt their existing workflows without significant disruptions. This seamless integration allows businesses to leverage existing tools alongside Broadvoice's cutting-edge technology for a comprehensive communication strategy. Broadvoice's unique differentiators stand out through its AI-enabled features that genuinely support agents and supervisors, helping businesses understand customer trends and make data-backed decisions. This intelligence embedded across the system allows for more personalized customer interactions and improved efficiency, truly boosting customer satisfaction and loyalty. Furthermore, Broadvoice prides itself on creating meaningful human connections backed by a passionate team dedicated to customer success, as evidenced by their high CSAT scores and positive customer stories. Organizations like Unibright in manufacturing and Optimal Pain & Regenerative Medicine in healthcare are just a couple of examples where Broadvoice's solutions have significantly enhanced communication and customer service. With a strong focus on trust, security, and supporting their clients' success, Broadvoice offers a compelling partner program inviting collaborators to join a winning community. Whether seeking to amplify customer experience, streamline team collaboration or ensure reliable communication systems, Broadvoice is the go-to partner, bringing together advanced technology and a human touch to inspire exceptional connections and business success.
Top Services
- Contact Center & CX
- Network & Voice
- UC & Collaboration
Recommended For
- Unified Communications
- UCaaS
Differentiators
- Competitive Pricing
- Project Manager Assigned for All Sales
- U.S. Based Customer Support
Target Customer Size
- Small businesses
- Midmarket businesses
Target Industries
- Education
- Finance
- Healthcare
- Manufacturing
- Retail