8x8
Overview
8x8® offers a unified platform integrating business communications and interaction data, designed to enhance customer experiences and operational efficiencies through AI-driven solutions for contact centers, unified communications, and communications APIs.
About 8x8
8x8® is a company dedicated to transforming the way businesses communicate, both internally and with their customers. Their platform isn't just about connecting calls; it's about integrating every element of interaction into one seamless experience that drives impactful results. By offering a unified communications and contact center platform, 8x8 aims to eliminate the complex, fragmented customer experience systems of the past, streamlining communication channels to provide clarity and efficiency in every conversation. At its core, 8x8's platform offers a range of solutions tailored to maximize customer experience (CX) and operational efficiency. Whether you're running a small business or managing a multinational corporation, 8x8's products can enhance your operations. Their offerings include a contact center solution, unified communications, communication APIs, and more. 8x8's products empower customer service agents with artificial intelligence to simplify operations and engage customers more effectively. The 8x8 Contact Center, for instance, leverages AI to support agents in managing inquiries more efficiently while ensuring conversations are pleasant and productive for customers. Imagine a situation where a support agent can instantly retrieve a customer's previous interactions, anticipate their needs, and provide tailored solutions quickly without putting the caller on hold. This is the power of having everything integrated into one platform. For organizations aiming to bolster their internal communication, the 8x8 Work® suite offers a comprehensive solution. It connects teams globally with an AI-enabled communications platform that includes voice, video, and chat capabilities, ensuring that all team members, regardless of location, stay aligned and productive. Communication APIs provided by 8x8 allow developers to connect with customers across various preferred channels seamlessly. This no-code solution integrates communication channels like SMS, voice, and video into one platform, making it easy for businesses to reach their audiences where they're most comfortable. Moreover, 8x8 goes beyond the traditional contact center. Their solutions such as 8x8 Engage™ empower all customer-facing teams to maintain connectivity and deliver superior support effortlessly. This means businesses can manage a broader range of customer interactions beyond typical inquiries, enhancing overall engagement and satisfaction. 8x8's edge isn't just in their comprehensive solutions. They emphasize security and compliance, paramount in our digital age where data breaches and privacy concerns are rife. Businesses using 8x8 can assure customers of secure interactions, building trust and fostering loyalty. What really makes 8x8 stand out are the tangible success stories from their clientele. Companies like Cape Air and the San Diego Zoo Wildlife Alliance have seen transformative effects, such as reduced staff attrition rates and increased efficiency in handling customer queries, thanks to 8x8's solutions. These stories highlight the real-world, measurable impact 8x8's platform can have on businesses of all sizes. Another aspect that makes 8x8 a leader is its integration with existing tools businesses may already be using. For instance, their capabilities for Microsoft Teams amplify the utility of the popular tool with enhanced communication features and contact center integrations, providing even more value to their customers. In a world where effective and efficient communication is key to business success, 8x8 provides not just the tools but the insights needed to connect, communicate, and innovate. With their focus on simplicity, security, and comprehensive support, powering your CX ambitions with 8x8's platform could be your next strategic move in enhancing your business's communication strategy.
Top Services
- Contact Center & CX
- UC & Collaboration
Recommended For
- Contact Center
- CCaaS
Differentiators
- Gartner Recognized for CCaaS
- Gartner Recognized for UCaaS
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- Finance
- Government
- Healthcare
- Retail
Additional Information
- Offer full cloud services in 58 countries and territories including China
- and phone number support in 120+ countries.; Can integrate their UC and CC solutions with 40+ business applications including Microsoft Teams and Salesforce.; Provide customers with real-time
- company-wide analytics across all communications.