Verint
Overview
Verint is a leading provider of customer engagement solutions, offering an AI-powered open platform that enhances customer experience (CX) through CX automation and data-driven insights, helping contact centers reduce costs and achieve measurable business outcomes quickly.
About Verint
Verint, a leader in customer engagement solutions, is revolutionizing how businesses interact with their customers through cutting-edge AI technology. Specializing in Customer Experience (CX) Automation, Verint empowers organizations to improve their customer service by deploying AI-powered bots that streamline workflows in contact centers. This approach not only reduces operational costs but also significantly enhances customer satisfaction, delivering strong and measurable returns on investment in mere weeks. Verint's offerings include an open, cloud-native platform enhanced with AI, designed to boost CX skills via their Verint Open Platform. This platform facilitates AI-driven automation across various customer interaction channels, from voice to digital, ensuring a seamless customer experience. The system integrates AI directly into business workflows, enabling companies to tackle automation challenges with precision and scalability. For instance, businesses using Verint's platform can see tangible benefits such as a bank achieving $10 million in savings by automating 80% of interactions through Verint's Intelligent Virtual Assistants (IVA). Moreover, Verint provides a suite of specialized tools to optimize operational efficiency. Verint's Knowledge Automation Bot helps agents by providing real-time information, which reduced call time by 20 seconds, saving a bank an additional $9 million. The TimeFlex Bot, another solution, offered an insurer unlimited scheduling flexibility, decreasing attrition rates by 30%. Each of these tools is designed to inject efficiency and accuracy in handling customer inquiries, ultimately leading to improved employee performance and customer satisfaction. One of Verint's standout features is its Coaching Bot, which offers real-time guidance to agents. This feature was pivotal for a mortgage lender, which saw its Net Promoter Score (NPS) soar from +3 to +39. Such incremental yet significant positive feedback indicates enhanced customer loyalty and advocacy. Additionally, business analytics tools from Verint allow organizations to consolidate and analyze interaction data, providing actionable insights to elevate the overall customer experience. Verint's solutions extend far beyond contact centers. Their Voice of the Customer program unifies direct, indirect, and inferred feedback across multiple touchpoints to help drive enterprise-wide engagement. By harnessing web and mobile feedback, businesses can improve user experience, streamline customer efforts, and drive conversions. This holistic approach ensures that no customer interaction is overlooked, offering a 360-degree view of customer sentiment and needs. What truly sets Verint apart is its commitment to delivering rapid and sustainable AI outcomes while maintaining a customer-centric approach. The platform is designed to be adaptable, scalable, and forward-thinking, ensuring that your investment is safeguarded as both AI technologies and customer expectations evolve. Businesses tired of fruitless AI experiments can turn to Verint for actionable insights that immediately impact their bottom line. Industry recognition further underscores Verint's standing as a leader in customer engagement optimization. With accolades such as being named a leader in VoC Analytics in the latest Frost Radar Report and recognition in the IDC MarketScape Report, Verint is well-regarded for both its innovative and growth-oriented contributions to the sector. In summary, Verint is not just about automating customer interactions; it's about transforming the way companies engage with their customers at every touchpoint. By offering practical, AI-driven solutions that are both measurable and scalable, Verint ensures your organization stays ahead of the curve in customer experience management. Whether you are reducing costs, boosting sales, or improving customer satisfaction, Verint provides the tools and insights necessary to achieve your business goals effectively.
Top Services
- Contact Center & CX
Recommended For
- Workforce Management
- WFM
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- Finance
- Healthcare
- Insurance
- Manufacturing
- Retail
Additional Information
- Offer Customer CX Automation that layers over the top of a customer's existing CCaaS solution.; Specialize in customer surveys
- predictions
- analytics
- post-call follow ups
- and tying those results back to an all-in-one platform that integrates into a business's CX platform.