TouchTone Business
Overview
TouchTone Communications is a leading provider of scalable, reliable, and customizable voice, connectivity, and collaboration solutions, offering top-notch support to businesses of all sizes to ensure seamless communication, whether in-office or remote. Founded in 1993 and headquartered in Cedar Knolls, NJ, TouchTone delivers exceptional customer service and security solutions tailored to meet the dynamic needs of modern companies.
About TouchTone Business
TouchTone Communications is a trusted player at the forefront of integrated communication services, delivering customized, scalable voice, collaboration, and connectivity solutions tailored to modern business needs. Since 1993, TouchTone has been committed to empowering organizations"”from small businesses to large enterprises and government agencies"”to conduct seamless communication, all while adapting to the evolving demands of today's remote and hybrid work environments. One of TouchTone's core offerings includes high-performing internet and connectivity solutions. These are designed to ensure that businesses can maximize productivity while keeping operational costs in check. By providing scalable data connectivity options, TouchTone enables companies to stay ahead in an ever-shifting technological landscape, thereby maintaining a robust corporate infrastructure. Another crucial piece of the TouchTone portfolio is their voice and collaboration solutions. Their flexibility allows businesses to choose between leveraging existing equipment or transitioning to a fully-hosted voice or unified communications system. These solutions make sure that companies of all sizes can find an option that aligns perfectly with their operational needs and budget constraints. A common scenario where TouchTone shines is in facilitating seamless call transfers between office and mobile devices"”making it possible for employees to maintain a presence as if they were sitting at their desks, even while working remotely. In today's digital era, cybersecurity is indispensable, and TouchTone addresses this with comprehensive cybersecurity and protection services. Their solutions proactively manage digital threats, securing systems, networks, and sensitive data. This enables clients to mitigate the risks associated with cyber attacks, ensuring the integrity and safety of their operations. What sets TouchTone apart from the competition is its unwavering commitment to customer excellence. With a dedicated, in-house support team available around the clock, TouchTone assures that each customer, regardless of size, receives first-class service and support. This commitment to customer care is frequently praised by clients. For instance, Chris Coccia of Coccia Real Estate Group lauds the ease with which they can transfer calls across various devices, enabling him to enjoy the first vacation knowing his calls can be managed effortlessly. Affordability and undeniable quality are pillars of TouchTone's reputation, as echoed by JoAnne Whisenhunt, CEO of Insight, who stresses that their offerings not only meet but exceed current business requirements, providing additional capabilities her organization couldn't be happier with. Similarly, Gregory Riccio of Empire Computer Services appreciates the superior SIP dial tone and excellent customer support, which make TouchTone a preferred choice for his call center operations. In essence, TouchTone Communications not only delivers technology solutions but partnerships built on trust, reliability, and a commitment to excellence. This dedication is evidenced through consistently positive feedback, highlighting not just the technical capabilities, but also a genuine understanding of client needs. For businesses seeking to enhance their communication frameworks, TouchTone offers a path forward that is both innovative and reassuringly solid. Whether you're looking to explore offerings or speak with a specialist, TouchTone stands ready to tailor a solution that empowers your communication landscape.
Top Services
- Network & Voice
- UC & Collaboration
Recommended For
- Network Aggregation
- Aggregator
- POTS Replacement Lines
- SIP Trunks
Differentiators
- Experienced Sales Engineers
- No Minimum Requirements for New Sales
- U.S. Based Customer Support
Target Customer Size
- Midmarket businesses
- Enterprise businesses
Target Industries
- Government
- Healthcare
- Hospitality
- Retail